What We Collect and Why We Collect It
When you open an account with us, we collect the name, email address, mobile number and payment wallet details you provide — including the bKash, Nagad or Rocket account numbers linked to your wallet. We use this data to verify your identity, process deposits and withdrawals,
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and respond to support requests. We do not sell your personal information to third parties. Transaction records tied to your Nagad or bKash wallet are retained for the period required under applicable financial regulations; the exact duration depends on local law and eligible regions. Device data
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— browser type, IP address, and session activity — is collected automatically to keep your account secure and to detect unauthorised access. If you contact our support team, that conversation is stored and may be reviewed for quality and compliance purposes. You can request a copy
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of the data we hold about you, or ask us to correct inaccurate details, by reaching out through the contact paths listed in the support section below. Eligibility to use nagad89 and the scope of data rights available to you depend on your local law and
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the region from which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.